Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Nov 2020 05:38:52 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6237919078 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0580674491            08:44 AM, 02nd Nov                     hello                    Ok           08:44 AM, 02nd Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           08:45 AM, 02nd Nov                     hello                    I have placed my order yesterday for shoes and knee pad and it was confirmed           08:46 AM, 02nd Nov                     hello                    Suddenly after few hours i got a text message that knee pad has been cancelled           08:46 AM, 02nd Nov                     hello                    From my order           08:46 AM, 02nd Nov                     hello                    Why is it so?           08:46 AM, 02nd Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           08:47 AM, 02nd Nov                     hello                    Ok sure           08:47 AM, 02nd Nov                     hello                    My daughter is 10 months old if that knee pads are not for her age then kindly add those knee pad a set of two           08:49 AM, 02nd Nov                     hello                    Sr 29           08:49 AM, 02nd Nov                     hello                    Pink color           08:50 AM, 02nd Nov                   Shivani                    Thank you for holding up            08:50 AM, 02nd Nov                     hello                    Ok           08:50 AM, 02nd Nov                     hello                    ?           08:51 AM, 02nd Nov                   Shivani                    We would like to inform you during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.           08:51 AM, 02nd Nov                   Shivani                    Also, we have processed the refund for the same.           08:51 AM, 02nd Nov                     hello                    Ok which one was that grey or pink?           08:51 AM, 02nd Nov                     hello                    And is it suitable for my 10 months old baby? Because later i found it no soft from knee side           08:52 AM, 02nd Nov                   Shivani                    The cancelled item is grey in color.           08:52 AM, 02nd Nov                     hello                    I guess the size is big bcz there was mentioned free size and my daughter is 10 months old           08:52 AM, 02nd Nov                     hello                    She just started crawl           08:53 AM, 02nd Nov                   Shivani                    May I request you to please stay on-hold while I check.           08:53 AM, 02nd Nov                     hello                    For her knee comfort i ordered the knee pads but i guess its not soft and comfortable for crawling baby           08:53 AM, 02nd Nov                     hello                    Sure           08:53 AM, 02nd Nov                     hello                             08:55 AM, 02nd Nov                     hello                    These will be suitable i guess for my little girl           08:56 AM, 02nd Nov                   Shivani                    I have checked the item is free size and it will be suitable for your child.           08:56 AM, 02nd Nov                     hello                    But its not soft padded from knees right?           08:56 AM, 02nd Nov                     hello                    Like the one i sent you now           08:56 AM, 02nd Nov                   Shivani                    Also, it is soft padded.           08:56 AM, 02nd Nov                     hello                    Where is soft pad in that one?? Just a few dots           08:57 AM, 02nd Nov                     hello                    Theres no any pad for knee side           08:58 AM, 02nd Nov                     hello                    I believe           08:58 AM, 02nd Nov                     hello                    Can you plz check           08:58 AM, 02nd Nov                   Shivani                    The material of the item is soft and there is no padded inside it.           08:59 AM, 02nd Nov                     hello                    Thatswhat i am saying its not suitable than bcz my baby can not crawl on floor due to her knee issue           08:59 AM, 02nd Nov                     hello                    It hurts           08:59 AM, 02nd Nov                     hello                    Can you plz check the size of the one which i shared now with you           09:00 AM, 02nd Nov                     hello                    If its suitable for 10 months old till one year than Replace knee pad with           09:00 AM, 02nd Nov                     hello                    This pink one           09:00 AM, 02nd Nov                   Shivani                    Please share the link of the item.           09:01 AM, 02nd Nov                     hello                    Okwait           09:01 AM, 02nd Nov                   Shivani                    Sure           09:01 AM, 02nd Nov                     hello                    https://www.centrepointstores.com/sa/en/Baby-and-Moms/Health-and-Safety/Accessories/BABYSHOP-Juniors-Knee-Pads/p/156741081           09:01 AM, 02nd Nov                   Shivani                    Thank you for the link.           09:02 AM, 02nd Nov                     hello                    Ok           09:03 AM, 02nd Nov                   Shivani                    The preferred age group for this item id 0 - 12 months.           09:04 AM, 02nd Nov                   Shivani                    Also, we are sorry to inform you that this item is currently out of stock.           09:04 AM, 02nd Nov                     hello                    Ok           09:05 AM, 02nd Nov                     hello                    Any other color of the same knee pad?           09:05 AM, 02nd Nov                     hello                    Or any other knee pad of the same style           09:06 AM, 02nd Nov                     hello                    Having soft pad           09:06 AM, 02nd Nov                     hello                    ?           09:07 AM, 02nd Nov                   Shivani                    I am checking the any other similar item.           09:07 AM, 02nd Nov                   Shivani                    Please stay on hold.           09:07 AM, 02nd Nov                     hello                    Ok           09:07 AM, 02nd Nov                     hello                    ??           09:11 AM, 02nd Nov                     hello                    How long should i wait it’s been 5 minutes           09:12 AM, 02nd Nov                   Shivani                    Thank you for holding up.           09:13 AM, 02nd Nov                     hello                    Ok           09:13 AM, 02nd Nov                     hello                    ?           09:14 AM, 02nd Nov                   Shivani                    I have checked and found some similar item and request you to please check here at           09:14 AM, 02nd Nov                   Shivani                    https://www.babyshopstores.com/ae/en/search/?q=Knee%20Pad           09:14 AM, 02nd Nov                     hello                    Ok           09:14 AM, 02nd Nov                   Shivani                    Is there anything else I can help you with?            09:15 AM, 02nd Nov                     hello                    https://www.centrepointstores.com/ae/en/Baby-%26-Moms/Health-%26-Safety/Accessories/BABYSHOP-FARLIN-Knee-Pads/p/160803045-J18BS21062018           09:16 AM, 02nd Nov                     hello                    I need this knee pad           09:16 AM, 02nd Nov                     hello                    The link u sent i found blue color knee pad and i want punk color           09:16 AM, 02nd Nov                     hello                    Pink*           09:17 AM, 02nd Nov                     hello                    Kindly check the link i sent           09:17 AM, 02nd Nov                     hello                    And add this knee pad in my order and remove the previous one           09:17 AM, 02nd Nov                     hello                    This knee pad of Ferlin           09:18 AM, 02nd Nov                     hello                    Is it suitable for my baby’s age?           09:18 AM, 02nd Nov                     hello                    I believe its suitable.so kindly add this one and relove the previous one. That knee pad is anti slip and i dont want that .           09:19 AM, 02nd Nov                   Shivani                    The age group for the above item is 12- 36 months.           09:19 AM, 02nd Nov                     hello                    Its ok           09:20 AM, 02nd Nov                   Shivani                    We would like to inform you that we can not add any other item into your order once it has been placed succesfully.           09:20 AM, 02nd Nov                     hello                    Replace it and process the refund for remaining amount           09:21 AM, 02nd Nov                   Shivani                    I request you to please place a new order again with us.           09:21 AM, 02nd Nov                     hello                    But i dont want this antislip knee pad           09:21 AM, 02nd Nov                     hello                    If you can not add in the order which has been placed successfully then how come you can cancell the item from the order which hasbeen placed successfully??????           09:22 AM, 02nd Nov                     hello                    If you can not add then kindly remove the knee pad from my order i want only shoes not this anti slip knee pad.           09:23 AM, 02nd Nov                   Shivani                    Our team cancelled the item because it was in non sell-able condition.           09:23 AM, 02nd Nov                   Shivani                    Also, we have already processed refund for it from our side.           09:24 AM, 02nd Nov                     hello                    Ok cancell the other knee pad . Bcz its not comfortable for my girl its anti slip only           09:24 AM, 02nd Nov                     hello                    I was not aware theres no pad inside           09:24 AM, 02nd Nov                     hello                    Kindly respond fast           09:26 AM, 02nd Nov                     hello                    You are very slow           09:26 AM, 02nd Nov                   Shivani                    Please allow me a moment to check.           09:26 AM, 02nd Nov                     hello                    Sure           09:26 AM, 02nd Nov                   Shivani                    I would like to inform you that I am unable to cancel the item as it is ready to be shipped.           09:29 AM, 02nd Nov                   Shivani                    At this stage we can not cancel the item.           09:29 AM, 02nd Nov                     hello                    Its ready to shipped but didnt ship yet           09:29 AM, 02nd Nov                     hello                    I dont want the item           09:29 AM, 02nd Nov                     hello                    Why dont u understand           09:29 AM, 02nd Nov                     hello                    Its anti slip only           09:29 AM, 02nd Nov                     hello                    All other online shopping makes favour you please don’t disappoint me as i am your regular customer           09:31 AM, 02nd Nov                   Shivani                    I am sorry but we can not cancel the item from your order.           09:31 AM, 02nd Nov                   Shivani                    I understand your concern.           09:31 AM, 02nd Nov                     hello                    Fine           09:31 AM, 02nd Nov                     hello                    How to return           09:32 AM, 02nd Nov                     hello                    I will return all the items i am disappointed           09:32 AM, 02nd Nov                   Shivani                    However, I suggest you to return this item after collection.           09:32 AM, 02nd Nov                     hello                    And will not shop again           09:32 AM, 02nd Nov                     hello                    I will pay for the return also?           09:32 AM, 02nd Nov                     hello                    ???????           09:33 AM, 02nd Nov                   Shivani                    There will be no charges for the return of any item.           09:33 AM, 02nd Nov                     hello                    Ok           09:33 AM, 02nd Nov                   Shivani                    Also, the amount you have paid for the item will be fully refunded to you.           09:34 AM, 02nd Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           09:36 AM, 02nd Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           09:38 AM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1640779