Subject: Ticket Assigned - Conversation with mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Nov 2020 05:33:11 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6236399238 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +955504993224            09:18 AM, 02nd Nov                     mohammed                    +966504993224           09:18 AM, 02nd Nov                   Shivani                    Hi Mohammed, Thank you for contacting us. My name is Shivani. How may I help you?           09:19 AM, 02nd Nov                     mohammed                    Hi Shivani           09:19 AM, 02nd Nov                     mohammed                    I had placed an order last month           09:20 AM, 02nd Nov                     mohammed                    Order# 6236399238           09:20 AM, 02nd Nov                     mohammed                    I still haven't received it           09:20 AM, 02nd Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           09:22 AM, 02nd Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:22 AM, 02nd Nov                   Shivani                    Thank you for holding up            09:25 AM, 02nd Nov                   Shivani                    We have and our team tried contacted you but did not receive any response.           09:28 AM, 02nd Nov                   Shivani                    Kindly share your contact number and complete address.           09:28 AM, 02nd Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           09:30 AM, 02nd Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           09:33 AM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1640768