Subject: Ticket Assigned - Conversation with mariam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Nov 2020 05:23:20 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariam mariam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  mariam Bot:  Hi Mariam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9611093340 Bot:    Your order status is  : Placed   If you have not received your order, it will take 9 to 14 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569272974            09:04 AM, 02nd Nov                   Shivani                    Hi Mariam, Thank you for contacting us. My name is Shivani. How may I help you?           09:05 AM, 02nd Nov                     mariam                    Hi           09:05 AM, 02nd Nov                     mariam                    I just got a message that my order is out for delivery           09:05 AM, 02nd Nov                     mariam                    I was communicated that it would be delivered by 3 nov           09:05 AM, 02nd Nov                     mariam                    Hence I am not home , I want it delivered to another location where I am right now           09:06 AM, 02nd Nov                     mariam                    Can you please have that done           09:06 AM, 02nd Nov                     mariam                    ??           09:07 AM, 02nd Nov                     mariam                    Is someone there or I am still chatting with a bot ?           09:07 AM, 02nd Nov                     mariam                    Which by the way is very inconvenient           09:07 AM, 02nd Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           09:08 AM, 02nd Nov                   Shivani                    May I request you to please stay on-hold while I check.           09:08 AM, 02nd Nov                     mariam                    Yes please do           09:08 AM, 02nd Nov                   Shivani                    Thank you for holding up            09:09 AM, 02nd Nov                   Shivani                    We have check and your order is from Home Cnetre           09:10 AM, 02nd Nov                     mariam                    Yes obviously it is           09:10 AM, 02nd Nov                   Shivani                    However, we are sorry to inform you that we will only able to assist you only with Max and Centrepoint orders.           09:10 AM, 02nd Nov                     mariam                    I have selected the contact us option from home centre app           09:11 AM, 02nd Nov                     mariam                    How is it then I am not being assisted for home centre           09:11 AM, 02nd Nov                     mariam                    What exactly is this now           09:12 AM, 02nd Nov                     mariam                    While I am using the home centre app why won’t i then not be assisted for home centre orders           09:12 AM, 02nd Nov                   Shivani                    I request you to please get in touch with  Home Centre support Team on #(800-694663) and email at [email-masked]           09:13 AM, 02nd Nov                     mariam                    Why do you have this chat option here then           09:13 AM, 02nd Nov                     mariam                    If it’s not for home centre           09:13 AM, 02nd Nov                     mariam                    Are you guyz trying to waste customers time here           09:14 AM, 02nd Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           09:15 AM, 02nd Nov                     mariam                    I would have called already on the number you have given however the helping starts from 10 am and I got the message of delivery very early and I wanted to redirect it before it reached there           09:15 AM, 02nd Nov                   Shivani                    Please contact Home Centre support Team on #(800-694663) and email at [email-masked] and they would be happy to help you.           09:15 AM, 02nd Nov                     mariam                    You saying an automated apology doesn’t help me at all           09:15 AM, 02nd Nov                     mariam                    Yeah well you repeating the message mean this is bot I am speaking to           09:16 AM, 02nd Nov                     mariam                    Isn’t what I am writing being registered and being comprehended           09:16 AM, 02nd Nov                   Shivani                    We are sorry for that. However, I am unable to assist you with Home centre order.           09:17 AM, 02nd Nov                     mariam                    How would I call Whn the time period mentioned is from 10 am Lady!           09:17 AM, 02nd Nov                     mariam                    Then Why do have the chat option here in the app itself !           09:17 AM, 02nd Nov                     mariam                    Answer tht please           09:18 AM, 02nd Nov                     mariam                    What a scam !           09:18 AM, 02nd Nov                   Shivani                    It seems like due to some technical error you have redirected to here.           09:19 AM, 02nd Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           09:21 AM, 02nd Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help regarding Max and Centrepoint order.           09:23 AM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1640738