Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Nov 2020 05:22:04 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6237528923 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:13 AM, 02nd Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           09:14 AM, 02nd Nov                     hello                    Hello shivani           09:14 AM, 02nd Nov                     hello                    I am waiting for my courier sin 3 days           09:15 AM, 02nd Nov                     hello                    When it will come           09:16 AM, 02nd Nov                   Shivani                    I have checked and it is a click and collect order.           09:16 AM, 02nd Nov                     hello                    Yes           09:16 AM, 02nd Nov                     hello                    Since 3 day its under processing only           09:17 AM, 02nd Nov                   Shivani                    We can see that your order has been placed successfully on 31 Oct, 2020 and it will take 3 - 4 working days to make it ready for pick up.           09:18 AM, 02nd Nov                     hello                    Before i done shoping with in 1 day message came to collect           09:18 AM, 02nd Nov                     hello                    Ok i will wait till 4 days after it not come means ..i will go direct to store           09:19 AM, 02nd Nov                   Shivani                    Once your order is ready for pick up you will receive notification for collection.           09:20 AM, 02nd Nov                   Shivani                    Is there anything else I can help you with?            09:20 AM, 02nd Nov                     hello                    No           09:20 AM, 02nd Nov                     hello                    Thank you           09:20 AM, 02nd Nov                   Shivani                    You're most welcome.           09:21 AM, 02nd Nov                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           09:21 AM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1640736