Subject: Ticket Assigned - Conversation with fiona
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Nov 2020 04:49:10 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fiona fiona                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fiona Bot:  Hi Fiona ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543327395            08:38 AM, 02nd Nov                     fiona                    Ok           08:38 AM, 02nd Nov                   Shivani                    Hi Fiona, Thank you for contacting us. My name is Shivani. How may I help you?           08:39 AM, 02nd Nov                     fiona                    Hi shivani           08:39 AM, 02nd Nov                     fiona                    9610804040           08:39 AM, 02nd Nov                   Shivani                    Hi, How may I help you?           08:39 AM, 02nd Nov                     fiona                    My latest order # from home box           08:39 AM, 02nd Nov                     fiona                    I would like to return the bulbs but keep the other 2 serving spoons upon delivery tdy by aramex           08:40 AM, 02nd Nov                     fiona                    Can I do that?           08:40 AM, 02nd Nov                   Shivani                    We are sorry to inform you that we are only able to assist you with only Centrepoint and Max orders.           08:40 AM, 02nd Nov                     fiona                    This is the home centre helpline?           08:41 AM, 02nd Nov                   Shivani                    We request you to please contact Home Box Support team on 800-HOMEBOX (800-4663269)           08:43 AM, 02nd Nov                   Shivani                    Is there anything else I can help you with?            08:43 AM, 02nd Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           08:46 AM, 02nd Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           08:49 AM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1640700