Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Nov 2020 04:36:43 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9611309234 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544915427            08:28 AM, 02nd Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           08:28 AM, 02nd Nov                     hello                    May you please cancel my order 9611309234           08:28 AM, 02nd Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           08:30 AM, 02nd Nov                   Shivani                    Thank you for holding up            08:31 AM, 02nd Nov                     hello                    Yup           08:32 AM, 02nd Nov                   Shivani                    We would like to inform you that your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           08:32 AM, 02nd Nov                     hello                    Okay thank you           08:33 AM, 02nd Nov                   Shivani                    You're most welcome.           08:33 AM, 02nd Nov                   Shivani                    Is there anything else I can help you with?            08:33 AM, 02nd Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           08:36 AM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1640687