Subject: Ticket Assigned - Conversation with waleed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 09:14:54 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with waleed waleed                    Bot:  Hi again! Bot:  Please enter your name Customer:  please i have a refund transaction for a canceled item from your side since 18 october i didn’t receive it yet and the order number is 9608856940 Bot:  Please enter your name Customer:  waleed Bot:  Hi Waleed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:01 PM, 01st Nov                     waleed                    Please I have a refund transaction for a canceled item from your side since 18 October I didn’t receive it yet and the order number is 9608856940.           01:01 PM, 01st Nov                   Shivani                    Hi Waleed, Thank you for contacting us. My name is Shivani. How may I help you?           01:02 PM, 01st Nov                     waleed                    Please I have a refund transaction for a canceled item from your side since 18 October I didn’t receive it yet and the order number is 9608856940.           01:03 PM, 01st Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:03 PM, 01st Nov                     waleed                    Ok           01:03 PM, 01st Nov                   Shivani                    Thank you for holding up            01:06 PM, 01st Nov                   Shivani                    We would like to inform you that you have just authorized the transaction and we have cancel your authorization from our side.           01:06 PM, 01st Nov                     waleed                    This was since 18th October           01:06 PM, 01st Nov                   Shivani                    We would request you to please contact your bank and provide them the reference token number #169999990012504329. They would be happy to help you.           01:07 PM, 01st Nov                   Shivani                    Is there anything else I can help you with?            01:07 PM, 01st Nov                     waleed                    And you canceled the transaction after 5 hours from your side and your refund policy is 5-7 days           01:07 PM, 01st Nov                   Shivani                    We request you to please contact to you bank regarding your refund.           01:08 PM, 01st Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:11 PM, 01st Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:14 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637601