Subject: Ticket Assigned - Conversation with hai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 09:06:49 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hai hai                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hai Bot:  Hi Hai ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545657399            12:30 PM, 01st Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:31 PM, 01st Nov                     hai                    i would like to call your service teams . could i call           12:31 PM, 01st Nov                     hai                    hello my name al ammen           12:31 PM, 01st Nov                     hai                    recently i orders a kappa sneakers grey color size is 42           12:32 PM, 01st Nov                     hai                    today i got the delivery. but the size too small mine           12:33 PM, 01st Nov                     hai                    my exact size is 44           12:33 PM, 01st Nov                     hai                    soo please arrange to take this one and facilitate me 44 size sneakers same brand kappa           12:34 PM, 01st Nov                     hai                    hello           12:36 PM, 01st Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           12:38 PM, 01st Nov                   Shivani                    Kindly share your order number.           12:38 PM, 01st Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:41 PM, 01st Nov                     hai                    hello sorry little time i become busy here           12:42 PM, 01st Nov                   Shivani                    No problem.           12:42 PM, 01st Nov                     hai                    my order number LM9610914407           12:43 PM, 01st Nov                     hai                    if i go your nearest out let can i replace this one?           12:44 PM, 01st Nov                     hai                    hello are you there           12:47 PM, 01st Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:49 PM, 01st Nov                     hai                    hello           12:50 PM, 01st Nov                     hai                    hello           12:50 PM, 01st Nov                     hai                    ok           12:51 PM, 01st Nov                   Shivani                    Thank you for holding up            12:55 PM, 01st Nov                   Shivani                    We see that you want to exchange the shoe which you ordered from our website due to the sizing issue.           12:56 PM, 01st Nov                   Shivani                    As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.           12:56 PM, 01st Nov                     hai                    i orderd the brand by kappa grey color size is 42 .i need 44 actually           12:57 PM, 01st Nov                   Shivani                    Sure.           12:57 PM, 01st Nov                   Shivani                    We would suggest you to visit any nearby Shoemart store and get it exchanged from there.           12:58 PM, 01st Nov                     hai                    ok will go your nearest store and will replace  thank for your assistant for this issue           12:58 PM, 01st Nov                     hai                    if go there should itake the purchasing invoice right?           01:00 PM, 01st Nov                   Shivani                    If you have receive invoice you can take it with you.           01:01 PM, 01st Nov                   Shivani                    However, if you have not receive it you can simply show them the order confirmation email.           01:01 PM, 01st Nov                     hai                    ok than           01:02 PM, 01st Nov                     hai                    thank yoy           01:02 PM, 01st Nov                     hai                    yoy           01:02 PM, 01st Nov                   Shivani                    You're most welcome.           01:03 PM, 01st Nov                   Shivani                    Is there anything else I can help you with?            01:03 PM, 01st Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:06 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637563