Subject: Ticket Assigned - Conversation with sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 09:03:26 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  1 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  1 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9610843399 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501097058            12:28 PM, 01st Nov                   Shivani                    Hi Sara, Thank you for contacting us. My name is Shivani. How may I help you?           12:29 PM, 01st Nov                     sara                    hi i had ordered           12:29 PM, 01st Nov                     sara                    hamilton X1 stroller blue colour           12:29 PM, 01st Nov                     sara                    i have received a wrong product           12:30 PM, 01st Nov                     sara                    hamilton s1/r1 red colour stroller           12:30 PM, 01st Nov                     sara                    the model is wrong and the colour is also wrong           12:30 PM, 01st Nov                     sara                    can you please call and speak on my above mentioned number           12:31 PM, 01st Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           12:33 PM, 01st Nov                   Shivani                    Kindly share the image of the item which you have received.           12:34 PM, 01st Nov                     sara                    ok           12:34 PM, 01st Nov                     sara                             12:36 PM, 01st Nov                     sara                             12:36 PM, 01st Nov                     sara                    can you please call on number given above and check I           12:38 PM, 01st Nov                     sara                    0501097058           12:38 PM, 01st Nov                   Shivani                    Thank you for the images.           12:41 PM, 01st Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:41 PM, 01st Nov                     sara                    ok           12:42 PM, 01st Nov                     sara                    sure           12:42 PM, 01st Nov                     sara                    i will wait           12:42 PM, 01st Nov                   Shivani                    Thank you for holding up            12:45 PM, 01st Nov                   Shivani                    We would like to inform you that this is non returnable item and we can not accept return of it.           12:46 PM, 01st Nov                     sara                    i dont need the return           12:47 PM, 01st Nov                     sara                    i need the correct item           12:47 PM, 01st Nov                     sara                    your store has send me the wrong product           12:47 PM, 01st Nov                     sara                    ????           12:49 PM, 01st Nov                   Shivani                    We understand your concern and we will forward your issue to our concern team. Once we will get any update we will get back to you.           12:50 PM, 01st Nov                     sara                    ok           12:51 PM, 01st Nov                     sara                    i am going to contact the support now           12:51 PM, 01st Nov                     sara                    i am not getting any help from you           12:51 PM, 01st Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           12:52 PM, 01st Nov                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           12:52 PM, 01st Nov                     sara                    when will i get a reply from the team           12:56 PM, 01st Nov                     sara                    what is the time frame for you to respond and solve my issue           12:56 PM, 01st Nov                   Shivani                    We will try to resolve your issue on priority.           12:59 PM, 01st Nov                   Shivani                    Please allow us some time to fix your issue.           12:59 PM, 01st Nov                   Shivani                    Is there anything else I can help you with?            12:59 PM, 01st Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:02 PM, 01st Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:03 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637551