Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 09:00:49 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addition
 al 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531368642            12:44 PM, 01st Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:46 PM, 01st Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:50 PM, 01st Nov                     hello                    yes          
  12:51 PM, 01st Nov                     hello                    sorry           12:51 PM, 01st Nov                     hello                    I made a return           12:51 PM, 01st Nov                     hello                    the 23 Oct           12:51 PM, 01st Nov                     hello                    and got a refund sms           12:51 PM, 01st Nov                     hello                    but did not get my money transferred yet           12:51 PM, 01st Nov                   Shivani                    Kindly share the order number.           12:55 PM, 01st Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:58 PM, 01st Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:00 PM, 01st Nov                                          View conversa
 tion in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637535