Subject: Ticket Assigned - Conversation with kaynat wahab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 09:00:28 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kaynat wahab kaynat wahab                    Bot:  Hi again! Bot:  Please enter your name Customer:  kaynat wahab Bot:  Hi Kaynat Wahab ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:36 PM, 01st Nov                     kaynat wahab                    ok           12:36 PM, 01st Nov                   Shivani                    Hi Kaynat, Thank you for contacting us. My name is Shivani. How may I help you?           12:38 PM, 01st Nov                     kaynat wahab                    yes           12:39 PM, 01st Nov                     kaynat wahab                    I want to know about my refund           12:39 PM, 01st Nov                     kaynat wahab                    ??           12:40 PM, 01st Nov                   Shivani                    Please share your order number.           12:40 PM, 01st Nov                     kaynat wahab                    6234706912           12:41 PM, 01st Nov                   Shivani                    Thank you for the order number.           12:43 PM, 01st Nov                     kaynat wahab                    ok           12:43 PM, 01st Nov                   Shivani                    Thank you for holding up            12:46 PM, 01st Nov                   Shivani                    Thank you for holding up            12:47 PM, 01st Nov                   Shivani                    We would like to inform you that your product will take 2 - 5 business days to reach our warehouse.           12:48 PM, 01st Nov                   Shivani                    The collected items are still with the courier team.           12:48 PM, 01st Nov                     kaynat wahab                    it's many days ago           12:49 PM, 01st Nov                   Shivani                    The courier team will take 2 - 5 business days to return them to our warehouse.           12:54 PM, 01st Nov                   Shivani                    It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.           12:54 PM, 01st Nov                   Shivani                    Once the refund is processed the amount you paid will be refunded to your my credit wallet.           12:54 PM, 01st Nov                   Shivani                    Is there anything else I can help you with?            12:54 PM, 01st Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:58 PM, 01st Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:00 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637531