Subject: Ticket Assigned - Conversation with jazeem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 08:58:47 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jazeem jazeem                    Bot:  Hi again! Bot:  Please enter your name Customer:  jazeem Bot:  Hi Jazeem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9608589658 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Sorry we couldn't resolve your query at this time. Please visit our Help Centre for all the latest information. Customer:  please connect agent Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jazeem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  46040985620 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9610548303 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:37 PM, 01st Nov                   Shivani                    Hi Jazeem, Thank you for contacting us. My name is Shivani. How may I help you?           12:37 PM, 01st Nov                     jazeem                    hi           12:37 PM, 01st Nov                     jazeem                    i am jazeem           12:37 PM, 01st Nov                     jazeem                    my order number :9610548303           12:37 PM, 01st Nov                     jazeem                    please coordinate my delivery time after 6 pm           12:38 PM, 01st Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:40 PM, 01st Nov                   Shivani                    Thank you for holding up            12:42 PM, 01st Nov                     jazeem                    ok           12:43 PM, 01st Nov                   Shivani                    We would like to inform you that your order is out for delivery and our team will contact you before delivering the item.           12:45 PM, 01st Nov                     jazeem                    yeah but that delivery boy told me he cannot come after 6 pm           12:46 PM, 01st Nov                     jazeem                    please arrange           12:47 PM, 01st Nov                   Shivani                    Thank you for confirming us.           12:51 PM, 01st Nov                   Shivani                    Kindly share your another suitable time frame and we will forward your issue to our courier team.           12:51 PM, 01st Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:55 PM, 01st Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:58 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637524