Subject: Ticket Assigned - Conversation with assalamualikum
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 08:54:57 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with assalamualikum assalamualikum                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  assalamualikum Bot:  Hi Assalamualikum ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966536006423            12:34 PM, 01st Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:36 PM, 01st Nov                     assalamualikum                    I want to change my sweatshirt i am ordered size XL but this is very big so i want change i need size L           12:37 PM, 01st Nov                     assalamualikum                    My order no LM6237537603           12:38 PM, 01st Nov                     assalamualikum                    My name is Basir shaikh           12:39 PM, 01st Nov                     assalamualikum                    Excuse me           12:41 PM, 01st Nov                     assalamualikum                    Is anyone here           12:41 PM, 01st Nov                   Shivani                    Thank you for the order number.           12:41 PM, 01st Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:42 PM, 01st Nov                   Shivani                    Thank you for holding up            12:45 PM, 01st Nov                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           12:45 PM, 01st Nov                   Shivani                    You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Splash) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:49 PM, 01st Nov                   Shivani                    Is there anything else I can help you with?            12:49 PM, 01st Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:54 PM, 01st Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:54 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637513