Subject: Ticket Assigned - Conversation with inna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 08:41:49 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with inna inna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  inna Bot:  Hi Inna ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9610470423 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569001262            12:31 PM, 01st Nov                   Shivani                    Hi Inna, Thank you for contacting us. My name is Shivani. How may I help you?           12:31 PM, 01st Nov                     inna                    Hi Shivani           12:31 PM, 01st Nov                     inna                    I have a question regarding my order. I see some items were cancelled by system?           12:32 PM, 01st Nov                     inna                    Hello?           12:33 PM, 01st Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           12:33 PM, 01st Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:33 PM, 01st Nov                     inna                    Sure           12:33 PM, 01st Nov                   Shivani                    Thank you for holding up            12:36 PM, 01st Nov                   Shivani                    We would like to inform you that during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them.           12:37 PM, 01st Nov                     inna                    Ah ok           12:37 PM, 01st Nov                     inna                    Now it clear           12:37 PM, 01st Nov                     inna                    Thanks u for ur help           12:37 PM, 01st Nov                   Shivani                    You're most welcome.           12:39 PM, 01st Nov                   Shivani                    Is there anything else I can help you with?            12:39 PM, 01st Nov                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           12:41 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637450