Subject: Ticket Assigned - Conversation with shisni shamsudheen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 08:39:22 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shisni shamsudheen shisni shamsudheen                    Bot:  Hi again! Bot:  Please enter your name Customer:  shisni shamsudheen Bot:  Hi Shisni Shamsudheen ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  I have marked return orocess Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shisni Shamsudheen ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:30 PM, 01st Nov                     shisni shamsudheen                    I have requested fr a return policy           12:30 PM, 01st Nov                     shisni shamsudheen                    At what time will it get collected ?           12:30 PM, 01st Nov                   Shivani                    Hi Shisni, Thank you for contacting us. My name is Shivani. How may I help you?           12:30 PM, 01st Nov                   Shivani                    Kindly share the order number.           12:32 PM, 01st Nov                     shisni shamsudheen                    8210775649           12:33 PM, 01st Nov                   Shivani                    Thank you for the order number.           12:35 PM, 01st Nov                   Shivani                    We can see that you have already created a return request for the items on 1 Nov, 2020.           12:35 PM, 01st Nov                   Shivani                    Our courier team will contact you in 7 - 10 working days for the collection.           12:35 PM, 01st Nov                   Shivani                    Is there anything else I can help you with?            12:37 PM, 01st Nov                     shisni shamsudheen                    Ok thankyou           12:38 PM, 01st Nov                   Shivani                    You're most welcome.           12:39 PM, 01st Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:39 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637437