Subject: Ticket Assigned - Conversation with samina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 08:32:19 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samina samina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  samina Bot:  Hi Samina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9610669910 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553163344            12:23 PM, 01st Nov                   Shivani                    HI Samina, Thank you for contacting us. My name is Shivani. How may I help you?           12:24 PM, 01st Nov                     samina                    hi           12:24 PM, 01st Nov                   Shivani                    Hi, How may I help you,           12:25 PM, 01st Nov                     samina                    i have placed order Order #9610669910 on 28 but it is still not received by aramex           12:25 PM, 01st Nov                     samina                    you people have given me the tracking number and when i use it to trace the shipment it says item still not received           12:26 PM, 01st Nov                   Shivani                    We sincerely apologize for the delay in delivery.           12:28 PM, 01st Nov                   Shivani                    However, we will forward your issue to our concern team. Once we will get any update we will get back to you.           12:28 PM, 01st Nov                   Shivani                    Is there anything else I can help you with?            12:28 PM, 01st Nov                     samina                    no           12:30 PM, 01st Nov                     samina                    please ask the team to send the items asap           12:30 PM, 01st Nov                   Shivani                    We will get back to you soon via email once receive an update.           12:32 PM, 01st Nov                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           12:32 PM, 01st Nov                     samina                    ok           12:32 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637403