Subject: Ticket Assigned - Conversation with erci
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 08:21:08 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with erci erci                    Bot:  Hi again! Bot:  Please enter your name Customer:  erci Bot:  Hi Erci ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:06 PM, 01st Nov                   Shivani                    Hi Eric, Thank you for contacting us. My name is Shivani. How may I help you?           12:06 PM, 01st Nov                     erci                    Why is my return or redund cancelled? Order number           12:06 PM, 01st Nov                     erci                    Order number 6234754053           12:07 PM, 01st Nov                     erci                    The courier already took my order but why did you cancel mu refund           12:07 PM, 01st Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:09 PM, 01st Nov                     erci                             12:10 PM, 01st Nov                   Shivani                    Thank you for holding up            12:11 PM, 01st Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           12:11 PM, 01st Nov                   Shivani                    However, we will forward your issue to our concern team. Once we will get any update we will get back to you.           12:11 PM, 01st Nov                     erci                    This is my order,           12:12 PM, 01st Nov                     erci                    But you delivered another           12:12 PM, 01st Nov                   Shivani                    Please be assured as we will forward this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.           12:14 PM, 01st Nov                   Shivani                    Is there anything else I can help you with?            12:14 PM, 01st Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:19 PM, 01st Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:20 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637357