Subject: Ticket Assigned - Conversation with jalilah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 08:18:42 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jalilah jalilah                    Bot:  Hi again! Bot:  Please enter your name Customer:  jalilah Bot:  Hi Jalilah ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581186617            11:57 AM, 01st Nov                     jalilah                    This is my correct email [email-masked]           11:58 AM, 01st Nov                   Shivani                    Hi Jalilah, Thank you for contacting us. My name is Shivani. How may I help you?           11:58 AM, 01st Nov                     jalilah                    This is my correct email [email-masked]           11:58 AM, 01st Nov                     jalilah                    Hello           11:58 AM, 01st Nov                     jalilah                    I have 2 issues           11:58 AM, 01st Nov                     jalilah                    First is i cant access my account i dont know why           11:59 AM, 01st Nov                     jalilah                    Second is i requested a return about 2 weeks ago and no one called me to pick it up yet           11:59 AM, 01st Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           12:00 PM, 01st Nov                   Shivani                    [email-masked]           12:01 PM, 01st Nov                   Shivani                    We request you to please try to login through this email address.           12:01 PM, 01st Nov                     jalilah                             12:02 PM, 01st Nov                     jalilah                    I keep getting this message every time           12:02 PM, 01st Nov                     jalilah                    And im sure of the email and password           12:03 PM, 01st Nov                   Shivani                    Kindly use this email [email-masked] and then try to reset your password.           12:05 PM, 01st Nov                     jalilah                    Just add a hashtag before the email?           12:06 PM, 01st Nov                   Shivani                    Just simply [email-masked] this email and then reset you password and try to login again.           12:07 PM, 01st Nov                     jalilah                    It is not allowing me to do it           12:07 PM, 01st Nov                   Shivani                    Kindly share the screenshot of the issue and app version.           12:09 PM, 01st Nov                     jalilah                    Im not receiving the reset email           12:10 PM, 01st Nov                   Shivani                    We will forwarded your issue to our concern team. Once we will get any update we will get back to you.           12:12 PM, 01st Nov                     jalilah                    Oky thank you           12:12 PM, 01st Nov                   Shivani                    You're most welcome.           12:13 PM, 01st Nov                   Shivani                    Is there anything else I can help you with?            12:13 PM, 01st Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:16 PM, 01st Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:18 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637344