Subject: Ticket Assigned - Conversation with amna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 08:09:45 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amna amna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amna Bot:  Hi Amna ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6236568374 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0548010330            11:59 AM, 01st Nov                   Shivani                    Hi Amna, Thank you for contacting us. My name is Shivani. How may I help you?           11:59 AM, 01st Nov                     amna                    Can i know when i will receive my order           11:59 AM, 01st Nov                     amna                    6236568374           11:59 AM, 01st Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:01 PM, 01st Nov                   Shivani                    We can see that your order has been placed successfully on 27 Oct, 2020.           12:03 PM, 01st Nov                   Shivani                    Also, the order usually delivered within 3 - 5 working days to deliver the order.           12:04 PM, 01st Nov                   Shivani                    Once your order is shipped from our warehouse you will receive a notification with the tracking details.           12:05 PM, 01st Nov                   Shivani                    Is there anything else I can help you with?            12:05 PM, 01st Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:07 PM, 01st Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:09 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637312