Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 08:07:48 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0541037856            11:50 AM, 01st Nov                   Shivani                    Hi Ahmed, Thank you for contacting us. My name is Shivani. How may I help you?           11:52 AM, 01st Nov                     ahmed                    Hi           11:52 AM, 01st Nov                     ahmed                    I made online order and an item was cancelled           11:52 AM, 01st Nov                     ahmed                    The payment was mada           11:52 AM, 01st Nov                     ahmed                    Can i have the value as a credit to use it instead waiting money transfer to the bank account?           11:53 AM, 01st Nov                   Shivani                    Kindly share your order number.           11:54 AM, 01st Nov                     ahmed                    We’re sorry, we had to cancel Printed Long Sleeve Hoodie wit...   from your order 6237491358 due to unforeseen issues. Your other items will be delivered soon.           11:54 AM, 01st Nov                     ahmed                    That was the message from max           11:54 AM, 01st Nov                   Shivani                    Thank you for the detail.           11:55 AM, 01st Nov                   Shivani                    We would like to inform you that you will receive your refund in your bank account as you have paid through it.           11:57 AM, 01st Nov                     ahmed                    How long time ?           11:57 AM, 01st Nov                   Shivani                    Also, there is some issue with the refund process as it is stuck due to some error.           11:57 AM, 01st Nov                     ahmed                    Can i receive it as a credit?           11:58 AM, 01st Nov                   Shivani                    We are sorry but we can not transfer it to your my credit wallet.           11:59 AM, 01st Nov                     ahmed                    How long does it take to get refund?           11:59 AM, 01st Nov                   Shivani                    Once the amount has been process from our side the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           12:00 PM, 01st Nov                     ahmed                    Too long time           12:00 PM, 01st Nov                   Shivani                    We would like to inform you that this is processing time took by the bank.           12:02 PM, 01st Nov                   Shivani                    Also, we will forward your issue to our concern team. Once we will get any update we will get back to you.           12:03 PM, 01st Nov                     ahmed                    Thanks           12:04 PM, 01st Nov                   Shivani                    You're most welcome.           12:05 PM, 01st Nov                   Shivani                    Is there anything else I can help you with?            12:05 PM, 01st Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:07 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637303