Subject: Ticket Assigned - Conversation with hassan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 07:56:21 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hassan hassan                    Bot:  Hi again! Bot:  Please enter your name Customer:  hassan Bot:  Hi Hassan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:36 AM, 01st Nov                   Shivani                    Hi Hassan, Thank you for contacting us. My name is Shivani. How may I help you?           11:37 AM, 01st Nov                     hassan                    Hi Shivani           11:37 AM, 01st Nov                     hassan                    Well Shivani i am contacting you regarding the issues i have been facing recently with online shopping at centre point           11:38 AM, 01st Nov                     hassan                    i have been regularly shopping and things have been quite smooth but from previous two orders i am frustrated           11:38 AM, 01st Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           11:39 AM, 01st Nov                     hassan                    my first order issue was that the jeans was short legged whereas it was no where mentioned on site           11:39 AM, 01st Nov                   Shivani                    Please elaborate your issue so I can assist you with.           11:39 AM, 01st Nov                     hassan                    i ignored it thinking that this might be first time           11:40 AM, 01st Nov                     hassan                    now i placed an order again last week and i order t-shirts           11:40 AM, 01st Nov                     hassan                    and jeans           11:40 AM, 01st Nov                     hassan                    the t shirt that arrived all are of perfect fitting but one of the t-shirt same M size but fittings is like XL           11:41 AM, 01st Nov                   Shivani                    Kindly share your order number.           11:41 AM, 01st Nov                     hassan                    now this cant be possible that M size t-shirts 4 are okay but one has way different size           11:41 AM, 01st Nov                     hassan                    6235848390           11:41 AM, 01st Nov                     hassan                    this is for T shirt           11:42 AM, 01st Nov                     hassan                    for jeans it is           11:42 AM, 01st Nov                     hassan                    6231663611           11:42 AM, 01st Nov                   Shivani                    Thank you for order number.           11:42 AM, 01st Nov                     hassan                    Jeans Item Number 161706172 from order number  6231663611           11:43 AM, 01st Nov                     hassan                    T Shirt Item Number 161689089 from order number 6235848390           11:43 AM, 01st Nov                   Shivani                    We are sorry to inform you that we do not offer exchange of the item.           11:45 AM, 01st Nov                   Shivani                    But we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           11:45 AM, 01st Nov                     hassan                    but you will need item with tags and all and i have opened it already           11:46 AM, 01st Nov                     hassan                    so how will i return them?           11:46 AM, 01st Nov                     hassan                    and how will i shop online and then return previous product           11:46 AM, 01st Nov                   Shivani                    We would like to inform you that you can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Splash) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:47 AM, 01st Nov                     hassan                    this still doesnt answers my query           11:48 AM, 01st Nov                     hassan                    cut short story is that i would have to stop shopping from centrepoint so that atleast i receive the material that i ordered           11:48 AM, 01st Nov                   Shivani                    We request you to please return these items and place a new order again with us with the desired size.           11:50 AM, 01st Nov                     hassan                    how can i return without tags?           11:50 AM, 01st Nov                     hassan                    are you not getting my point           11:50 AM, 01st Nov                     hassan                    i have opened them           11:50 AM, 01st Nov                     hassan                    i dont have the original packaging still           11:50 AM, 01st Nov                     hassan                    anyways thank you for your time i will prefer to refrain from using centrepoint in near future           11:52 AM, 01st Nov                   Shivani                    We would like to inform you can return your items without tag and packaging.           11:53 AM, 01st Nov                     hassan                    okay           11:53 AM, 01st Nov                     hassan                    that answers my query           11:53 AM, 01st Nov                     hassan                    thank you           11:53 AM, 01st Nov                   Shivani                    You're most welcome.           11:53 AM, 01st Nov                   Shivani                    Kindly wrap the item in any other item and hand over to the courier or store team.           11:53 AM, 01st Nov                   Shivani                    Is there anything else I can help you with?            11:54 AM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637249