Subject: notes refund
From: Shivani Rani <[email-masked]>
Date: Sat, 31 Oct 2020 23:41:09 -0700 (MST)

The customer already returned the item to the courier team and as per the tracking we can see that the item has been returned to our warehouse on Oct 10, 2020. However, the refund still not processed. I have already created child ticket but the refund still not process yet. Now, escalated the case on Zimbra for refund.