Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 31 Oct 2020 22:33:46 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Unable to track my order from app.<br><br>
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<div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 31 Oct 2020 at 4:13 pm, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv5777106496"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Samim,</div>
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<div dir="ltr">Thank you for contacting us.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We would like to inform you that your order has been shipped.</div>
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<div dir="ltr">You can track your order from here : <a rel="noreferrer" target="_blank" href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=FC02241000381&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_ar">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=FC02241000381&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_ar</a>
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<div dir="ltr" style='color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>
<div style="">In the meantime, an exchange is not available at <a rel="noreferrer" target="_blank" href="http://www.xxxx.com/" style="background-color:transparent;color:rgb(44, 92, 197);text-decoration:none" dir="ltr">www.splash.com</a>. You can return online purchases through the below three channels:</div>
<div style=""> </div>
<div style="" dir="ltr">·You can contact our customer support team on 800-775274 to book a return and to be notified of the refund amount based on our return policy.</div>
<div style="">·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div style="" dir="ltr">·You can now drop off your return to any (Splash) store across the UAE.</div>
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<div style="">Here’s what you need to do.</div>
<div style=""> </div>
<div style="" dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE.</div>
<div style="">·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div style="">·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div style="">Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div style="">Feel free to get in touch with us for further assistance.</div>
<div style=""> </div>
<div style="">Your friends,</div>
<div style="" dir="ltr">The Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1634351