Subject: New Reply Received - Return items to be collected! 9610216434
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 31 Oct 2020 17:25:05 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Return items to be collected! 9610216434  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Hi,</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
I have placed a return request already. </div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Kindly arrange and pick up at the earliest as I'm going to travel on 3rd November. </div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Refund in the same card from which it was been paid.</div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Thank You</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Saturday, October 31, 2020, 6:55 AM<br>
<strong>To:</strong> [email-masked]<br>
<strong>Subject:</strong> Re: [#1632215] - Return items to be collected! 9610216434<br>

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<div>Hi Roma,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br>
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With reference to order no #9610216434</div>
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We would like to inform you that there is no return request raised for the items and you can return your purchases through the below two channels:<br>
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1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
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2.You can now drop off your return to any (Splash) store. Here’s what you need to do.<br>
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· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store.<br>
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· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
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· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
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Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br>
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Feel free to get in touch with us for further assistance.<br>
<br>
Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1632215