Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 31 Oct 2020 14:34:14 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hello, 
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<div>It’s been a week and still you guys have not resolved my issue . How long will it take? You just keep on apologizing and raising my complaint to I don’t who ( maybe someone who doesn’t exist) .  This isn’t a professional way! More than 4 months and still
 no refund ! I want my answer with a solution as soon as possible. <br>
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<div>On 26 Oct 2020, at 10:10, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div>Hi Dia,</div>
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Thank you for getting in touch with us.<br>
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We sincerely apologize for the inconvenience caused to you.</div>
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<div>This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.<br>
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We have forwarded your issue to our concern team. Once we will get any update we will get back to you.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1619010