Subject: New Reply Received - Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Oct 2020 19:13:23 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div dir="ltr">
<div></div>
<div>
<div dir="ltr"> Good evening,</div>
<div dir="ltr"> </div>
<div dir="ltr"> Here is some photos of the items that I have purchased. </div>
<div dir="ltr">Please see pictures below :</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">
<img id="id-C01423AD-4316-445E-9A9B-289B961F18EC" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE2MTkxMDM3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yvZcr3FLv7nZFy7pJA3dGnT4PIVxpyUkNaDYyg-mRwk" alt="Image.jpeg" style="max-width: 100%"><br>
</div>
<div dir="ltr">  Thank you </div>
<div dir="ltr">Meryem</div>
<div class="ms-outlook-ios-signature" id="ms-outlook-mobile-signature">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">
Outlook for iOS</a>
</div>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, October 30, 2020 6:22:23 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Feedback or suggestions
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1627858</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Shivani Rani : </div>
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Meryem,</div>
<div dir="ltr">​</div>
<div dir="ltr">
<div>Thank you for getting in touch with us.</div>
<div style="box-sizing:border-box; word-break:break-word">
<div>
<div dir="ltr"> <br style="box-sizing:border-box">
With reference to order no #9610274422
<div>
<br>
</div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
<div>
<br style="box-sizing:border-box">
</div>
<div dir="ltr">This is really unfortunate that you had received a unsealed item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
<div>
<br style="box-sizing:border-box">
</div>
<div dir="ltr">We would also request you to provide us some snapshots of the item you have received.</div>
<div>
<br style="box-sizing:border-box">
</div>
<div>We look forward to hearing from you.</div>
<div>
<br style="box-sizing:border-box">
</div>
<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<div>
<br style="box-sizing:border-box">
</div>
<div>Your friends,</div>
<div>The Support Team</div>
<div>
<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
</div>
<div style="box-sizing:border-box; word-break:break-word">
<br style="box-sizing:border-box; color:rgb(0,0,0); font-size:14px">
<div>
<br>
</div>
</div>
</div>
<div> </div>
</div>
</div>
  </div>
<div dir="ltr">
<br>
<br>
<br>
</div>
</div>
<div dir="ltr">
<div>
<br>
</div>
</div>
</div>
<div></div>
<div>
<br>
</div>
<br>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1627858