Subject: New Reply Received - Shukran
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Oct 2020 10:59:35 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Shukran  Ticket comment <div><br></div>
<div dir="auto">Your reply is still pending</div>
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<div>On Tue, 27 Oct 2020 at 2:20 PM Usman Bashar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">I have already replied with my order number :<span style="color:rgb(49,49,49);word-spacing:1px"> 60116109247202402AIN</span> </div>
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<div dir="ltr" class="gmail_attr">On Tue, 27 Oct 2020 at 12:21 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1615703</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1615703<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Shivani Rani : </div>
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<div>Hi Usman,</div>
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<div>Thank you for contacting us. </div>
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<div>We sincerely apologize for the inconvenience caused to you.</div>
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<div>We would be happy to help you. However for us to check and investigate, we would need some more information. Please let us know your order number.</div>
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<div>We look forward to hearing from you.<div></div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1615703