Subject: Ticket Assigned - Conversation with badhayer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Oct 2020 09:34:33 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with badhayer badhayer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  badhayer Bot:  Hi Badhayer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96595522888            01:20 PM, 29th Oct                   Shivani                    Hi Badhayer, Thank you for contacting us. My name is Shivani. How may I help you?           01:21 PM, 29th Oct                     badhayer                    hi shivani           01:21 PM, 29th Oct                     badhayer                    i made a return request 10 days ago           01:21 PM, 29th Oct                     badhayer                    and i went to the store to return the products i bought but they refused to take it since i made a return request           01:22 PM, 29th Oct                     badhayer                    but till now no one come to take it           01:22 PM, 29th Oct                   Shivani                    We sincerely apologize for the inconvenience caused to you.           01:22 PM, 29th Oct                   Shivani                    Kindly share your order number.           01:23 PM, 29th Oct                     badhayer                    8207058572           01:24 PM, 29th Oct                   Shivani                    Thank you for the order number.           01:25 PM, 29th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:25 PM, 29th Oct                     badhayer                    ok           01:25 PM, 29th Oct                   Shivani                    Thank you for holding up            01:28 PM, 29th Oct                     badhayer                    its ok           01:28 PM, 29th Oct                   Shivani                    We have checked and as per our return policy our store team only able to accept return of the item within 14 days of the delivery.           01:28 PM, 29th Oct                     badhayer                    i made it before 14 days           01:29 PM, 29th Oct                     badhayer                    but no one came           01:29 PM, 29th Oct                   Shivani                    However, we will forward your collection issue to our concern team. Once we will get any update we will get back to you.           01:29 PM, 29th Oct                     badhayer                    u will send it to my email ?           01:30 PM, 29th Oct                   Shivani                    Yes, we will update you via email.\           01:30 PM, 29th Oct                   Shivani                    Kindly share your complete address and contact number.\           01:30 PM, 29th Oct                     badhayer                    ok just tell them that this is my final call .. if they didnt replay or took the item im gonna go to the consumer protection in ministry  because i did what i have to do .. made a request and went to the store  and talked to the support team many time           01:31 PM, 29th Oct                     badhayer                    omariya. block 5. street 2 .house 13           01:32 PM, 29th Oct                     badhayer                    95522888           01:32 PM, 29th Oct                   Shivani                    Thank you for the details.           01:32 PM, 29th Oct                     badhayer                    thank you           01:33 PM, 29th Oct                   Shivani                    We will try to resolve your issue on priority and we will also upadte you on your email once we will get any update from our team.           01:33 PM, 29th Oct                   Shivani                    You're most welcome.           01:33 PM, 29th Oct                   Shivani                    Is there anything else I can help you with?            01:33 PM, 29th Oct                     badhayer                    thank you shivani           01:33 PM, 29th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.  Have a nice day.           01:33 PM, 29th Oct                     badhayer                    u w           01:34 PM, 29th Oct                     badhayer                    u2           01:34 PM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1629682