Subject: Ticket Assigned - Conversation with ayesha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Oct 2020 09:31:45 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayesha ayesha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayesha Bot:  Hi Ayesha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8210436514 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96599851070            01:21 PM, 29th Oct                     ayesha                    Ok           01:22 PM, 29th Oct                   Shivani                    Hi Ayesha, Thank you for contacting us. My name is Shivani. How may I help you?           01:22 PM, 29th Oct                     ayesha                    I have made an online order           01:23 PM, 29th Oct                     ayesha                    I just recieved my clothes and i wold like to exchange all of them except one           01:23 PM, 29th Oct                     ayesha                    Would*           01:23 PM, 29th Oct                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  However, you can now drop off your return to any (Splash) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:25 PM, 29th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:29 PM, 29th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:31 PM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1629676