Subject: Ticket Assigned - Conversation with ejazuddin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Oct 2020 09:13:38 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ejazuddin ejazuddin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ejazuddin Bot:  Hi Ejazuddin ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563456017            12:47 PM, 29th Oct                   Shivani                    Hi Ejazuddin, Thank you for contacting us. My name is Shivani. How may I help you?           12:48 PM, 29th Oct                     ejazuddin                    Hi Shivani           12:49 PM, 29th Oct                     ejazuddin                    I am waiting for my refund since 20 days           12:49 PM, 29th Oct                     ejazuddin                    I don't know why it is taking this much long           12:49 PM, 29th Oct                   Shivani                    We sincerely apologize for the inconvenience caused to you.           12:50 PM, 29th Oct                   Shivani                    Kindly share your order number so I can check and assist you.           12:51 PM, 29th Oct                     ejazuddin                    9606562292           12:51 PM, 29th Oct                   Shivani                    Thank you for the order number.           12:52 PM, 29th Oct                   Shivani                    We can see that your items has been reached to warehouse on 8 Oct, 2020.           12:54 PM, 29th Oct                   Shivani                    We will forward your refund issue to our concern team. Once we will get any update we will get back to you.           12:54 PM, 29th Oct                   Shivani                    We will get back to you via email.           12:56 PM, 29th Oct                   Shivani                    Is there anything else I can help you with?            12:56 PM, 29th Oct                     ejazuddin                    How long i am asking           12:56 PM, 29th Oct                     ejazuddin                    I have called more than 100 times           12:56 PM, 29th Oct                     ejazuddin                    But there is no proper response           12:57 PM, 29th Oct                     ejazuddin                    Everytime support teams says it will be refunded soon, but when????           12:58 PM, 29th Oct                     ejazuddin                    Please check I am staying online for your proper response           12:58 PM, 29th Oct                   Shivani                    We understand you concern and please be assured we will process the refund as soon as possible.           12:59 PM, 29th Oct                   Shivani                    Please allow us some more time to resolve your issue.           01:00 PM, 29th Oct                     ejazuddin                    More time???           01:02 PM, 29th Oct                     ejazuddin                    I think no one want to work, because no one resolving this issue?           01:03 PM, 29th Oct                   Shivani                    We will escalate your refund issue to our team and will ask them to process it as soon as possible.           01:04 PM, 29th Oct                     ejazuddin                    Please escalate I am waiting to receive some message confirmation on mobile           01:05 PM, 29th Oct                   Shivani                    We will emailed you once we will get any update regarding your refund from our team.           01:05 PM, 29th Oct                   Shivani                    Thank you for your understanding.           01:06 PM, 29th Oct                     ejazuddin                    I am not understanding           01:06 PM, 29th Oct                     ejazuddin                    And I don't want to uderstand, there are some items in my cart, I want to place an order and make payment through refunded amount.           01:07 PM, 29th Oct                   Shivani                    We will try to resolve the issue on priority. Also we will update you soon.           01:07 PM, 29th Oct                   Shivani                    Is there anything else I can help you with?            01:07 PM, 29th Oct                     ejazuddin                    Can you please put me on call           01:07 PM, 29th Oct                   Shivani                    Kindly share your contact number.           01:08 PM, 29th Oct                     ejazuddin                    0563456017           01:08 PM, 29th Oct                   Shivani                    Thank you for the contact number           01:09 PM, 29th Oct                   Shivani                    We will forward your call request to our team.           01:10 PM, 29th Oct                     ejazuddin                    Ok           01:10 PM, 29th Oct                     ejazuddin                    But are you sure you escalated my complaint           01:10 PM, 29th Oct                   Shivani                    Once I will escalate your issue to our team we will also email you.           01:11 PM, 29th Oct                   Shivani                    It was a pleasure assisting you. Thank you for conatcting us.           01:13 PM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1629603