Subject: Ticket Assigned - Conversation with hi neethu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Oct 2020 09:06:36 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi neethu hi neethu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi neethu Bot:  Hi Hi Neethu ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554359963            12:50 PM, 29th Oct                     hi neethu                    Ok           12:50 PM, 29th Oct                   Shivani                    Hi Neethu, Thank you for contacting us. My name is Shivani. How may I help you?           12:51 PM, 29th Oct                   Shivani                    Please share your query so I can assist you.           12:53 PM, 29th Oct                     hi neethu                    Is there any option to purchase for return items           12:54 PM, 29th Oct                   Shivani                    Do you want to return your items?           12:55 PM, 29th Oct                     hi neethu                    Already requested           12:55 PM, 29th Oct                   Shivani                    Kindly share your order number.           12:55 PM, 29th Oct                     hi neethu                    9610466280           12:56 PM, 29th Oct                   Shivani                    We can see that you have already created a return request for the items on 29 Oct, 2020.           12:58 PM, 29th Oct                   Shivani                    Our courier team will contact you in 7 - 10 working days for the collection.           12:58 PM, 29th Oct                     hi neethu                    For the same amount can i purchase something else           12:59 PM, 29th Oct                   Shivani                    Once the items will return top warehouse, we will process refund for the same and then you can purchase anything from refund amount.           01:01 PM, 29th Oct                     hi neethu                    Before refund can we select some other item           01:01 PM, 29th Oct                   Shivani                    If you want to purcjase an item you can place your order and you can pay for it.           01:02 PM, 29th Oct                     hi neethu                    Ok thank you ?           01:03 PM, 29th Oct                   Shivani                    You're most welcome.           01:04 PM, 29th Oct                   Shivani                    Is there anything else I can help you with?            01:04 PM, 29th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:06 PM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1629586