Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Oct 2020 07:16:45 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">With reference to your last email, Thank you for your response.<div dir="auto">Actually this is the 2nd times am getting  wrong order from you. Iam using  max online shopping regularly, but now am really very disappointed with your service.</div>
<div dir="auto">Please  find the attached  photos for your reference. This time i purchase one half sleev shirt with size XL, but one t shirt  arrived with xxl size.</div>
<div dir="auto">Last time also i got wrong order,but at that time the size is same thats why i didn't take initiative  for return. But continously  max doing this in convince and also now am very disappointed for your service. </div>
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<div dir="auto">If it is possible to replace  the wrong one against orginal my order, please let me know. </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks &amp; Regards</div>
<div dir="auto">Jiju Lal R</div>
<div dir="auto">0556204770</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 29 Oct 2020, 7:02 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi J​iju,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for getting in touch with us.</div>
</div>
<div dir="ltr"><div dir="ltr">
<div><div dir="ltr" style="box-sizing:border-box;word-break:break-word"><div><div dir="ltr"> <br style="box-sizing:border-box">With reference to order no #9608980238<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
<div><br style="box-sizing:border-box"></div>
<div dir="ltr">This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<div><br style="box-sizing:border-box"></div>
<div>Your friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043161313650'>20201029_110144.jpg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043161313651'>20201029_110214.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1626723