Subject: Ticket Assigned - Conversation with tarek
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Oct 2020 09:42:18 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tarek tarek                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tarek Bot:  Hi Tarek ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6236158903 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508210131            01:36 PM, 27th Oct                     tarek                    At which stage is my order and when will I receive it?           01:36 PM, 27th Oct                   Shivani                    Hi Tarek, Thank you for contacting us. My name is Shivani. How may I help you?           01:36 PM, 27th Oct                     tarek                    At which stage is my order and when will I receive it           01:37 PM, 27th Oct                     tarek                    order number 6236158903           01:37 PM, 27th Oct                     tarek                    hello anybody home?           01:37 PM, 27th Oct                   Shivani                    Thank you for the order number.           01:38 PM, 27th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:38 PM, 27th Oct                   Shivani                    Thank you for holding up            01:39 PM, 27th Oct                   Shivani                    We can see that your order has been placed successfully on 26 Oct, 2020 and it will take 2 - 4 working days to make it ready for pick up.           01:39 PM, 27th Oct                   Shivani                    Once your order is ready for pick up you will receive notification for collection.           01:39 PM, 27th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:40 PM, 27th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:41 PM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1623247