Subject: Ticket Assigned - Conversation with kaynat
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Oct 2020 06:19:00 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kaynat kaynat                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  kaynat Bot:  Hi Kaynat ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:03 AM, 27th Oct                     kaynat                    ok           10:03 AM, 27th Oct                   Shivani                    Hi Kaynat, Thank you for contacting us. My name is Shivani. How may I help you?           10:03 AM, 27th Oct                     kaynat                    hi           10:05 AM, 27th Oct                     kaynat                    i want to ask you about my return request           10:06 AM, 27th Oct                     kaynat                    i request for return item but after 3 days nobody contact me for pickup items           10:07 AM, 27th Oct                   Shivani                    Please share the order number.           10:07 AM, 27th Oct                     kaynat                    ok           10:07 AM, 27th Oct                     kaynat                    6234706912           10:08 AM, 27th Oct                   Shivani                    Thank you for the order number.           10:08 AM, 27th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:09 AM, 27th Oct                     kaynat                    ok           10:09 AM, 27th Oct                   Shivani                    Thank you for holding up            10:12 AM, 27th Oct                   Shivani                    We can see that you have already created a return request for the items on 24 Oct, 2020.           10:13 AM, 27th Oct                     kaynat                    yes           10:13 AM, 27th Oct                   Shivani                    Our courier team will contact you in 7 - 10 working days for the collection under the tracking id #46289906095.           10:14 AM, 27th Oct                     kaynat                    but nobody comes for pickup           10:14 AM, 27th Oct                   Shivani                    Is there anything else I can help you with?            10:14 AM, 27th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:16 AM, 27th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:18 AM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1622568