Subject: Ticket Assigned - Conversation with hinairfan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Oct 2020 06:16:54 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hinairfan hinairfan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hinairfan Bot:  Hi Hinairfan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9610254652 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567266496            09:58 AM, 27th Oct                     hinairfan                    Ok           09:58 AM, 27th Oct                   Shivani                    Hi Hina, Thank you for contacting us. My name is Shivani. How may I help you?           09:59 AM, 27th Oct                   Shivani                    Please share your query so I can assist you with.           10:00 AM, 27th Oct                     hinairfan                    Hi o jut got my delivwry from max that i have ordered yesterday but 2 ite.s are missing           10:00 AM, 27th Oct                   Shivani                    We sincerely apologize for the inconvenience caused to you.           10:01 AM, 27th Oct                     hinairfan                    I haven't got 2 items from my order           10:01 AM, 27th Oct                   Shivani                    Kindly share the name of the items along with the item is which are missing.           10:01 AM, 27th Oct                     hinairfan                    One tellow dress for girls and one night wear for girls           10:02 AM, 27th Oct                     hinairfan                    Yellow           10:02 AM, 27th Oct                   Shivani                    Can you please share the image of the items?           10:03 AM, 27th Oct                     hinairfan                    Cant share the image dont onow why           10:05 AM, 27th Oct                   Shivani                    Ok           10:05 AM, 27th Oct                   Shivani                    Do you know the color of night wear.           10:06 AM, 27th Oct                     hinairfan                    That tab on the right isn't working           10:06 AM, 27th Oct                     hinairfan                    Pink shirt           10:06 AM, 27th Oct                   Shivani                    Thank you for confirming us.           10:07 AM, 27th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:07 AM, 27th Oct                     hinairfan                    Grey printed trousers           10:07 AM, 27th Oct                     hinairfan                    Sure           10:07 AM, 27th Oct                   Shivani                    Thank you for holding up            10:08 AM, 27th Oct                   Shivani                    162633628 - - Animal Print Round Neck Mini Dress with Long Sleeves  162713732 - - Printed Long Sleeves T-shirt and Full Length Pyjama Set           10:08 AM, 27th Oct                   Shivani                    Please confirm are these the missing items?           10:08 AM, 27th Oct                     hinairfan                    Yes           10:08 AM, 27th Oct                   Shivani                    We would like to inform you that during quality check we found out that 2 items were not in a good condition to be sold and thats why we have not shipped these two items in your order.           10:11 AM, 27th Oct                     hinairfan                    They should inform me earlier.. anyway what is the solution  now will they send me the items because the ordee was already paid           10:13 AM, 27th Oct                   Shivani                    Also, for the item #162713732 - - Printed Long Sleeves T-shirt and Full Length Pyjama Set we have processed the refund on 27 Oct, 2020.           10:13 AM, 27th Oct                   Shivani                    For the item #162633628 - - Animal Print Round Neck Mini Dress with Long Sleeves we will forward this issue to our team and will process refund for it as soon as possible.           10:14 AM, 27th Oct                   Shivani                    Is there anything else I can help you with?            10:15 AM, 27th Oct                     hinairfan                    Well o uavent get it yet still i will check again           10:15 AM, 27th Oct                     hinairfan                    Thanks           10:15 AM, 27th Oct                   Shivani                    Once we will receive any update from our team regarding the remaining item refund we will get back to you via email.           10:15 AM, 27th Oct                   Shivani                    You're most welcome.           10:15 AM, 27th Oct                     hinairfan                    No thanks for your time           10:16 AM, 27th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:16 AM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1622563