Subject: Ticket Assigned - Conversation with elmira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Oct 2020 09:05:53 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elmira elmira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  elmira,please give me the correct email address of support centerpoin store,thanks Bot:  Please enter your name Customer:  elmira Bot:  Hi Elmira ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568340110            12:28 PM, 26th Oct                     elmira                    Thanks           12:28 PM, 26th Oct                   Shivani                    Hi Elmira, Thank you for contacting us. My name is Shivani. How may I help you?           12:28 PM, 26th Oct                     elmira                    Please give me the correct email address of support services           12:29 PM, 26th Oct                   Shivani                    We request you to please share your issue so I can assist you with.           12:31 PM, 26th Oct                     elmira                    Ok           12:31 PM, 26th Oct                     elmira                    İ ordered 2 items - shoes but reserved wrong one of them so how possible to reserve the correct item which I ordered exactly and paid already plus for delivery also           12:32 PM, 26th Oct                     elmira                    Please kindly send me the correct support email address where I can attached files           12:33 PM, 26th Oct                   Shivani                    We sincerely apologize for the inconvenience caused to you.           12:33 PM, 26th Oct                     elmira                    From yesterday I'm very sad and nervous           12:33 PM, 26th Oct                   Shivani                    Kindly share the order number and image of the item which you have received           12:33 PM, 26th Oct                     elmira                    Just try to fix it please           12:33 PM, 26th Oct                     elmira                    The order number # 9609955168           12:34 PM, 26th Oct                   Shivani                    We will surely help you.           12:34 PM, 26th Oct                   Shivani                    Please share image of the item which you have received.           12:35 PM, 26th Oct                     elmira                    Sure, just a moment please           12:35 PM, 26th Oct                   Shivani                    Please take your time.           12:35 PM, 26th Oct                     elmira                             12:36 PM, 26th Oct                     elmira                    That is the ordered shoes           12:36 PM, 26th Oct                     elmira                             12:37 PM, 26th Oct                     elmira                    The last - reserved shoes           12:37 PM, 26th Oct                   Shivani                    Thank you for sharing the image.           12:38 PM, 26th Oct                     elmira                             12:38 PM, 26th Oct                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           12:38 PM, 26th Oct                   Shivani                    We would like to inform you that you can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Shoemart) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Shoemart) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:39 PM, 26th Oct                     elmira                    How come? First sent me the wrong items and vest my time and money and now you saying that not possible to change for correct ordered item? İs that business rules in your company - to sell for costumes whatever in stores !?           12:40 PM, 26th Oct                   Shivani                    We understand your frustration and please be assured this will not repeat in your future purchases.           12:41 PM, 26th Oct                     elmira                    I'm not feeling that I have or want to order anything else again, really... Of bad experienced           12:42 PM, 26th Oct                     elmira                    Emirates Mall nearest to my location...           12:43 PM, 26th Oct                     elmira                    Why did you charge for delivery if now I have to run around to get the correct item or to change it ?           12:43 PM, 26th Oct                   Shivani                    This is really unfortunate that you had received a wrong item in your purchase with us.           12:44 PM, 26th Oct                   Shivani                    We would like to inform you that either you can return the item at store or you can also arrange online collection.           12:45 PM, 26th Oct                     elmira                    The delivery person - didn't give me any invoice and when I asked from him - he said that on pocket only           12:45 PM, 26th Oct                     elmira                             12:46 PM, 26th Oct                   Shivani                    If you did not receive any invoice you can simply show the the order confirmation email.           12:46 PM, 26th Oct                     elmira                    They still not sent any email also - great job But I have the payment of my visa card           12:47 PM, 26th Oct                     elmira                    The delivery should be on 28 October but they delivered in hurry next day after ordered           12:48 PM, 26th Oct                     elmira                    Of hurry delivered the wrong items...           12:48 PM, 26th Oct                   Shivani                    We are sorry for the inconvenience caused to you.           12:48 PM, 26th Oct                     elmira                    So how I can get the invoice, please let them send me by email           12:49 PM, 26th Oct                   Shivani                    We request you to please wrap the item in original packaging as the order detail mention on it.           12:49 PM, 26th Oct                   Shivani                    After that you can hand over it to the store team.           12:50 PM, 26th Oct                     elmira                    Ok, I have it           12:50 PM, 26th Oct                   Shivani                    Thank you for confirming us.           12:51 PM, 26th Oct                   Shivani                    Is there anything else I can help you with?            12:51 PM, 26th Oct                     elmira                    So the nearest to me - Emirates Mall store means I can change it there for correct item or get my money back, right?           12:51 PM, 26th Oct                   Shivani                    You can visit any Shoemart store and once you will return the item we will process the refund for the same.           12:52 PM, 26th Oct                     elmira                    Ohooooooo MashAllah ? I hope you will try as fast it's possible because I have to traveling so soon. As fast you delivered the wrong items in one day so fast changed for correct item please otherwise I will write the deserved comments in all social media for your services, thanks           12:54 PM, 26th Oct                   Shivani                    We would request you to please return the item and we will process refund for it.           12:56 PM, 26th Oct                   Shivani                    Please be assured as we will forward this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.           12:57 PM, 26th Oct                   Shivani                    Is there anything else I can help you with?            12:57 PM, 26th Oct                     elmira                    I need my correct item in this purchase at first or return my money back please.           12:58 PM, 26th Oct                     elmira                    Today I will visit the nearest store after work İn Sha Allah           12:59 PM, 26th Oct                   Shivani                    We would like to inform at this time we do not have an option to offer exchanges, only return and refund can be done.           01:00 PM, 26th Oct                   Shivani                    Thank you for confirming us.           01:00 PM, 26th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:04 PM, 26th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:05 PM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1619953