Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Oct 2020 08:03:57 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6232116002 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506325028            11:57 AM, 26th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:57 AM, 26th Oct                     hi                    hi.i want to ask about my order           11:57 AM, 26th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:58 AM, 26th Oct                     hi                    ok           11:59 AM, 26th Oct                   Shivani                    Thank you for holding up            12:00 PM, 26th Oct                   Shivani                    We would like to inform you that our courier partner tried to contact you on #966555563252 but didn't receive any response from your end.           12:00 PM, 26th Oct                   Shivani                    The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           12:00 PM, 26th Oct                   Shivani                    Also, we have processed the refund on 25 Oct, 2020 and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           12:01 PM, 26th Oct                     hi                    tgey just call 1 time           12:01 PM, 26th Oct                     hi                    i was sleeping at 7 am           12:01 PM, 26th Oct                   Shivani                    We sincerely apologize for the inconvenience caused to you.           12:02 PM, 26th Oct                   Shivani                    We would request you to please place a new order again from our website.           12:02 PM, 26th Oct                     hi                    okp           12:02 PM, 26th Oct                   Shivani                    Is there anything else I can help you with?            12:02 PM, 26th Oct                     hi                    no thank u           12:03 PM, 26th Oct                   Shivani                    You're most welcome.           12:03 PM, 26th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:03 PM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1619703