Subject: Ticket Assigned - Conversation with annaliza catangal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Oct 2020 07:59:21 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with annaliza catangal annaliza catangal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  annaliza catangal Bot:  Hi Annaliza Catangal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0537490711            11:46 AM, 26th Oct                   Shivani                    Hi Annaliza, Thank you for contacting us. My name is Shivani. How may I help you?           11:46 AM, 26th Oct                     annaliza catangal                    Id like to return some items to be exchanged in a different size however, i purchased them as a guest           11:47 AM, 26th Oct                     annaliza catangal                    I cannot request a return since I dont have an account           11:48 AM, 26th Oct                   Shivani                    Kindly share the order number so I can check and assist you.           11:48 AM, 26th Oct                     annaliza catangal                    6235302588           11:49 AM, 26th Oct                   Shivani                    Thank you for the order number.           11:49 AM, 26th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:49 AM, 26th Oct                     annaliza catangal                    sure           11:49 AM, 26th Oct                   Shivani                    Thank you for holding up            11:51 AM, 26th Oct                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can now drop off your return to any (Splash) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store​.   · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:51 AM, 26th Oct                   Shivani                    Is there anything else I can help you with?            11:52 AM, 26th Oct                     annaliza catangal                    how can i request a redund when i do not have an account           11:53 AM, 26th Oct                   Shivani                    You can return the item at store or we can also create a return request for the item on your behalf.           11:53 AM, 26th Oct                     annaliza catangal                    how can i request a courier to pick up the items           11:53 AM, 26th Oct                   Shivani                    Please share the name of the items which you want to return along with the item id.           11:54 AM, 26th Oct                     annaliza catangal                    please just create a return request for me           11:54 AM, 26th Oct                     annaliza catangal                    all of the items i want to return           11:55 AM, 26th Oct                   Shivani                    Thank you for confirming us.           11:55 AM, 26th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:55 AM, 26th Oct                     annaliza catangal                    I only received sms with tracking           11:55 AM, 26th Oct                     annaliza catangal                    thanks           11:55 AM, 26th Oct                   Shivani                    Thank you for holding up            11:56 AM, 26th Oct                   Shivani                    We would like to inform you that we have create a return request for all the 4 items.           11:56 AM, 26th Oct                   Shivani                    Our courier team will contact you in 7 - 10 working days for the collection under the tracking id #RP1026200001643.           11:57 AM, 26th Oct                     annaliza catangal                    I want a refund to my card please           11:57 AM, 26th Oct                     annaliza catangal                    and ni           11:57 AM, 26th Oct                     annaliza catangal                    not store points           11:57 AM, 26th Oct                   Shivani                    Sure, you will receive a refund back to your original payment method.           11:57 AM, 26th Oct                     annaliza catangal                    okay thanks           11:58 AM, 26th Oct                   Shivani                    Is there anything else I can help you with?            11:58 AM, 26th Oct                   Shivani                    You're most welcome.           11:58 AM, 26th Oct                     annaliza catangal                    thats all           11:59 AM, 26th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:59 AM, 26th Oct                     annaliza catangal                    thanks           11:59 AM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1619689