Subject: Ticket Assigned - Conversation with safeer ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Oct 2020 07:35:40 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with safeer ali safeer ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  safeer ali Bot:  Hi Safeer Ali ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506061059            11:17 AM, 26th Oct                   Shivani                    Hi Safeer, Thank you for contacting us. My name is Shivani. How may I help you?           11:18 AM, 26th Oct                     safeer ali                    I want to make rtn for one item among the items  I took under offer 100 free for 200 riyal           11:19 AM, 26th Oct                     safeer ali                    is it possible?           11:20 AM, 26th Oct                   Shivani                    Kindly share your order number so I can check and assist you.           11:20 AM, 26th Oct                     safeer ali                    6234765298           11:20 AM, 26th Oct                   Shivani                    we can see that you have already created a return request for 4 items on 25 Oct, 2020.           11:21 AM, 26th Oct                     safeer ali                    yes but or the third item i need to rtn only bag           11:22 AM, 26th Oct                     safeer ali                    but it not showing option to rtn it sepertly           11:22 AM, 26th Oct                   Shivani                    Kindly share all the items name which you want to return along with the item id or image.           11:23 AM, 26th Oct                     safeer ali                             11:24 AM, 26th Oct                   Shivani                    Kindly share name/image of all the items.           11:25 AM, 26th Oct                     safeer ali                    Juniors Print Leggings with Elasticated Waistband           11:26 AM, 26th Oct                     safeer ali                    Juniors Embroidered Detail Hat           11:26 AM, 26th Oct                     safeer ali                    Baggit Colour Blocked Tote Bag with Zip Closure           11:26 AM, 26th Oct                     safeer ali                    these r the three items           11:27 AM, 26th Oct                     safeer ali                             11:28 AM, 26th Oct                     safeer ali                    these r the images of three items           11:28 AM, 26th Oct                   Shivani                    Thank you for confirming us.           11:28 AM, 26th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:28 AM, 26th Oct                     safeer ali                    sure           11:29 AM, 26th Oct                   Shivani                    Thank you for holding up            11:29 AM, 26th Oct                   Shivani                    We have checked and you have already created return request for 4 items including all these 3 items.           11:30 AM, 26th Oct                     safeer ali                    yes , i need to edit it with 3 items only           11:30 AM, 26th Oct                   Shivani                    Also, there is item #Assorted Textured 28-Piece Hair Tie Set please confirm do you to want to return this item as well.           11:31 AM, 26th Oct                     safeer ali                    no           11:31 AM, 26th Oct                   Shivani                    Ok           11:31 AM, 26th Oct                   Shivani                    May I request you to please stay on-hold while I create return for 3 items.           11:32 AM, 26th Oct                     safeer ali                    sure           11:33 AM, 26th Oct                   Shivani                    We would like to inform you that we have create a return request for the items.           11:34 AM, 26th Oct                     safeer ali                    thank you           11:34 AM, 26th Oct                   Shivani                    Our courier team will contact you in 7- 10 working days for the collection under the tracking id #46290435693.           11:34 AM, 26th Oct                   Shivani                    You're most welcome.           11:34 AM, 26th Oct                   Shivani                    Is there anything else I can help you with?            11:34 AM, 26th Oct                     safeer ali                    thanks .... u r awesome           11:34 AM, 26th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us. Have a nice day.           11:35 AM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1619615