Subject: Ticket Assigned - Conversation with seif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Oct 2020 07:05:35 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with seif seif                    Bot:  Hi again! Bot:  Please enter your name Customer:  seif Bot:  Hi Seif ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6235849504 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:49 AM, 26th Oct                   Shivani                    Hi Seif, Thank you for contacting us. My name is Shivani. How may I help you?           10:49 AM, 26th Oct                     seif                    Good morning           10:49 AM, 26th Oct                     seif                    Yesterday i ordered  a package  no.6235849504 whrn i will receive it           10:50 AM, 26th Oct                   Shivani                    Good morning Seif. How may I help you?           10:50 AM, 26th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:51 AM, 26th Oct                   Shivani                    Thank you for holding up            10:55 AM, 26th Oct                   Shivani                    We can see that your order has been placed successfully on 25 Oct, 2020 and it will take 2 - 4 working days to make it ready for pick up.           10:56 AM, 26th Oct                   Shivani                    Once your order is ready for pick up you will receive notification for collection.           10:56 AM, 26th Oct                     seif                    Okay thank you           10:57 AM, 26th Oct                   Shivani                    You're most welcome.           10:57 AM, 26th Oct                   Shivani                    Is there anything else I can help you with?            10:57 AM, 26th Oct                     seif                    And if i found a problem in the size or the fit can i return  to the store ?           10:57 AM, 26th Oct                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           10:59 AM, 26th Oct                     seif                    Okay thanks           11:00 AM, 26th Oct                   Shivani                    You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Splash) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:00 AM, 26th Oct                   Shivani                    You're most welcome.           11:00 AM, 26th Oct                   Shivani                    Is there anything else I can help you with?            11:00 AM, 26th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:04 AM, 26th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:05 AM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1619522