Subject: Ticket Assigned - Conversation with anum
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Oct 2020 06:59:10 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anum anum                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anum Bot:  Hi Anum ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507032169            10:48 AM, 26th Oct                     anum                    Sure           10:48 AM, 26th Oct                   Shivani                    Hi Anum, Thank you for contacting us. My name is Shivani. How may I help you?           10:48 AM, 26th Oct                     anum                    Yes hi           10:48 AM, 26th Oct                     anum                    I want to ask that i can see some of my products are cancelled           10:49 AM, 26th Oct                     anum                    That is because they are out of stock           10:49 AM, 26th Oct                   Shivani                    We sincerely apologize for the inconvenience caused to you.           10:49 AM, 26th Oct                     anum                    Now i want to knw about the total amount which i have to oay           10:50 AM, 26th Oct                     anum                    Pay           10:50 AM, 26th Oct                   Shivani                    Kindly share your order number so I check and assist you.           10:50 AM, 26th Oct                     anum                    Yes sure           10:50 AM, 26th Oct                     anum                    Its  9610117645           10:51 AM, 26th Oct                     anum                    Because i entered discount codes in my ordee           10:52 AM, 26th Oct                   Shivani                    Thank you for the order number.           10:53 AM, 26th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:53 AM, 26th Oct                     anum                    Yes sure           10:53 AM, 26th Oct                   Shivani                    Thank you for holding up            10:56 AM, 26th Oct                     anum                    No problem           10:57 AM, 26th Oct                   Shivani                    We would like to inform you that at the time of the delivery you will receive an invoice with the updated amount.           10:57 AM, 26th Oct                     anum                    Ok           10:57 AM, 26th Oct                   Shivani                    Is there anything else I can help you with?            10:58 AM, 26th Oct                     anum                    No thnx           10:58 AM, 26th Oct                     anum                    Tjats it           10:58 AM, 26th Oct                   Shivani                    You're most welcome.           10:58 AM, 26th Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           10:58 AM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1619497