Subject: Ticket Assigned - Conversation with sana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Oct 2020 06:55:22 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana sana                    Bot:  Hi again! Bot:  Please enter your name Customer:  sana Bot:  Hi Sana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:43 AM, 26th Oct                     sana                    Re: [#1607806] - Returns           10:44 AM, 26th Oct                   Shivani                    Hi Sana, Thank you for contacting us. My name is Shivani. How may I help you?           10:44 AM, 26th Oct                     sana                    Hi Shivani           10:45 AM, 26th Oct                     sana                    I am following up on my complaint           10:45 AM, 26th Oct                     sana                    Re: [#1607806] - Returns           10:45 AM, 26th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:46 AM, 26th Oct                   Shivani                    Thank you for holding up            10:47 AM, 26th Oct                   Shivani                    We have checked and your refund complaint has been forwarded to our concerned team.           10:48 AM, 26th Oct                   Shivani                    However, we are trying to resolve your issue on priority.           10:48 AM, 26th Oct                   Shivani                    Once we will get any update we will get back to you via email.           10:49 AM, 26th Oct                   Shivani                    Is there anything else I can help you with?            10:49 AM, 26th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:51 AM, 26th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:55 AM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1619485