Subject: Ticket Assigned - Conversation with john
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Oct 2020 08:10:03 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with john john                    Bot:  Hi again! Bot:  Please enter your name Customer:  john Bot:  Hi John ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:59 AM, 25th Oct                   Shivani                    Hi John, Thank you for contacting us. My name is Shivani. How may I help you?           12:00 PM, 25th Oct                     john                    hi good morning           12:00 PM, 25th Oct                     john                    i have a refund from my order with number 7404484584 an still not received yet an it took more than a month           12:01 PM, 25th Oct                   Shivani                    We have checked and  your refund has been processed on 26 Sep, 2020.           12:02 PM, 25th Oct                   Shivani                    Also, we have checked and found that your voucher issue for the same order has been forwarded to our team.           12:03 PM, 25th Oct                   Shivani                    Once we will get any update regarding it we will get back to you via email.           12:04 PM, 25th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:04 PM, 25th Oct                     john                    yes sorry           12:05 PM, 25th Oct                     john                    no but it took too long now           12:05 PM, 25th Oct                     john                    i want to know what is the problem in refunding me           12:05 PM, 25th Oct                     john                    should I call the bank or you should do? it took so long now           12:06 PM, 25th Oct                   Shivani                    We would request you to please contact your bank and provide them the reference token number #160088475100031391 and they would be happy to help you regarding the refund.           12:08 PM, 25th Oct                     john                    thanks           12:08 PM, 25th Oct                   Shivani                    You're most welcome.           12:08 PM, 25th Oct                   Shivani                    Is there anything else I can help you with?            12:08 PM, 25th Oct                     john                    no thanks           12:09 PM, 25th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:09 PM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1616384