Subject: Ticket Assigned - Conversation with aisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Oct 2020 08:04:04 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aisha aisha                    Bot:  Hi again! Bot:  Please enter your name Customer:  aisha Bot:  Hi Aisha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:53 AM, 25th Oct                   Shivani                    Hi Aisha, Thank you for contacting us. My name is Shivani. How may I help you?           11:54 AM, 25th Oct                     aisha                    I went to return the shoes on your centerpoint store in mirdif. They told they have tecnical issue and register conplain with u online           11:54 AM, 25th Oct                     aisha                    Order num is 9609529851           11:55 AM, 25th Oct                     aisha                    I could nt return the product ..           11:55 AM, 25th Oct                     aisha                    What should i do now?           11:56 AM, 25th Oct                     aisha                    ??           11:56 AM, 25th Oct                   Shivani                    We sincerely apologize for the inconvenience caused to you.           11:56 AM, 25th Oct                   Shivani                    May I request you to please stay on-hold while I check.           11:56 AM, 25th Oct                     aisha                    Yes           11:57 AM, 25th Oct                   Shivani                    Please share the name of the item which you want to return.           11:57 AM, 25th Oct                     aisha                    Kids shoes           11:58 AM, 25th Oct                   Shivani                    Thank you for confirming us.           11:59 AM, 25th Oct                     aisha                    One which is 35           11:59 AM, 25th Oct                     aisha                    Now how will i return?           12:00 PM, 25th Oct                     aisha                    They will collect it from home?           12:00 PM, 25th Oct                     aisha                    Is it chargeable?           12:00 PM, 25th Oct                   Shivani                    We would like to inform you that we have create a return request for the item #162086224 - - Solid Cutout Round Toe Ballerina Shoes           12:00 PM, 25th Oct                     aisha                    Yes           12:00 PM, 25th Oct                   Shivani                    Our courier team will contact you in 7 - 10 working days for the collection from your place.           12:00 PM, 25th Oct                     aisha                    Is it chargeable?           12:00 PM, 25th Oct                   Shivani                    Also, the collection from your place is non chargeable.           12:01 PM, 25th Oct                     aisha                    Ok fine           12:01 PM, 25th Oct                     aisha                    Thanks           12:01 PM, 25th Oct                   Shivani                    You're most welcome.           12:01 PM, 25th Oct                   Shivani                    Is there anything else I can help you with?            12:01 PM, 25th Oct                     aisha                    Nothing           12:03 PM, 25th Oct                     aisha                    Thanks           12:03 PM, 25th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:03 PM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1616369