Subject: Ticket Assigned - Conversation with rachel gandia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Oct 2020 07:49:27 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rachel gandia rachel gandia                    Customer:  You're welcome Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rachel Gandia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6232479959 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:23 AM, 25th Oct                     rachel gandia                    Why  Shipa message me that my order is in return process           11:23 AM, 25th Oct                   Shivani                    Hi Rachel, Thank you for contacting us. My name is Shivani. How may I help you?           11:23 AM, 25th Oct                   Shivani                    We have checked and your order is under return process.           11:25 AM, 25th Oct                     rachel gandia                             11:25 AM, 25th Oct                     rachel gandia                    What happen to. My order           11:25 AM, 25th Oct                     rachel gandia                    So I will wait or  you cancel my order           11:26 AM, 25th Oct                     rachel gandia                    What will I do whom I will contact to know my order           11:26 AM, 25th Oct                   Shivani                    Kindly confirm is this your contact number #966553565488?           11:28 AM, 25th Oct                     rachel gandia                    No not my number.. I message centerpoint that my number is 0530604882           11:30 AM, 25th Oct                     rachel gandia                    0530604882 my correct  CP number           11:30 AM, 25th Oct                   Shivani                    We are sorry to inform you that our team contacted you on this number but did not receive any response.           11:31 AM, 25th Oct                   Shivani                    So , our team returned the order to warehouse.           11:32 AM, 25th Oct                     rachel gandia                    I message also shipa delivery my number           11:32 AM, 25th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:33 AM, 25th Oct                   Shivani                    Please place a new order again with us with correct contact number.           11:37 AM, 25th Oct                     rachel gandia                    Please follow up.. When I will received my order           11:38 AM, 25th Oct                     rachel gandia                    Rachel Gandia 0530604882           11:39 AM, 25th Oct                   Shivani                    We would like to inform you that your order has already returned to warehouse and we request you to please place a new order again with us.           11:40 AM, 25th Oct                     rachel gandia                    I will cancel           11:41 AM, 25th Oct                   Shivani                    Is there anything else I can help you with?            11:43 AM, 25th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:46 AM, 25th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:49 AM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1616320