Subject: Ticket Assigned - Conversation with jenan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Oct 2020 07:37:56 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jenan jenan                    Bot:  Hi again! Bot:  Please enter your name Customer:  jenan Bot:  Hi Jenan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:32 AM, 25th Oct                   Shivani                    Hi Jenan, Thank you for contacting us. My name is Shivani. How may I help you?           11:33 AM, 25th Oct                     jenan                    Hi Shivani i contacted this morning           11:33 AM, 25th Oct                     jenan                    Did u process my request?           11:33 AM, 25th Oct                     jenan                    I was disconnected           11:33 AM, 25th Oct                     jenan                    I gave u my address and number to process my return request           11:34 AM, 25th Oct                   Shivani                    We would like to inform you that we have already create return request and you will receive an email to update your collection details.           11:35 AM, 25th Oct                     jenan                    Ok great hope this Time this will work           11:35 AM, 25th Oct                     jenan                    Thanks           11:35 AM, 25th Oct                   Shivani                    You're most welcome.           11:36 AM, 25th Oct                   Shivani                    Is there anything else I can help you with?            11:37 AM, 25th Oct                     jenan                    No thnx           11:37 AM, 25th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:37 AM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1616282