Subject: Ticket Assigned - Conversation with shan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Oct 2020 07:30:24 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shan shan                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6231600834 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:55 AM, 25th Oct                   Shivani                    Hi Shan, Thank you for contacting us. My name is Shivani. How may I help you?           10:55 AM, 25th Oct                     shan                    I need my order soon           10:56 AM, 25th Oct                   Shivani                    We would like to inform you that due to some technical issue your order is taking longer than usual.           10:57 AM, 25th Oct                     shan                    How many times I waiting your chat on my email any one no chat me and now u said cancel what company u are           10:57 AM, 25th Oct                   Shivani                    We have checked and it is COD and we suggest you to please cancel this order and  request you to please place a new order again so we will be deliver it as soon as possible.           10:57 AM, 25th Oct                   Shivani                    We sincerely apologize for the inconvenience caused to you.           10:59 AM, 25th Oct                     shan                    And why if my order cod u not delivered now only rich people u delivery so poor people not include the delivery online on your page u not good company           11:00 AM, 25th Oct                   Shivani                    Please accept our sincere apologies for the inconvenience caused.           11:01 AM, 25th Oct                   Shivani                    We will surely look into this and will make our services better to make sure that our valuable customer must not face any inconvenience during online order.           11:02 AM, 25th Oct                     shan                    ipost all in social media your online business is not good thank u           11:03 AM, 25th Oct                   Shivani                    We understand your frustration and we will surely share this issue with our team and please be assured this will not repeat in future again.           11:04 AM, 25th Oct                     shan                    And do your job good I apologise what I say but u don't do u work good           11:06 AM, 25th Oct                   Shivani                    We request you to please place a new order again with us so we will be able to deliver it on priority.           11:08 AM, 25th Oct                   Shivani                    Due to some technical issue your order is taking longer than usual time.           11:09 AM, 25th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:11 AM, 25th Oct                     shan                    No need I'm disappointed your company           11:12 AM, 25th Oct                     shan                    I never order to your company I'm disappointed your team           11:13 AM, 25th Oct                     shan                    U delivery my order as soon possible no need order again           11:14 AM, 25th Oct                   Shivani                    This is surely not the experience we want our customers to have when they shop with us. Our delivery service are always meant to be a hassle free process.  ​           11:14 AM, 25th Oct                   Shivani                    Please be assured his will not repeat in future again.           11:17 AM, 25th Oct                   Shivani                    Is there anything else I can help you with?            11:17 AM, 25th Oct                     shan                    Nonces u delivery my order soon           11:18 AM, 25th Oct                   Shivani                    Sure           11:21 AM, 25th Oct                   Shivani                    We will again forward your issue to our team and we will try to resolve your issue as soon as possible.           11:22 AM, 25th Oct                   Shivani                    Kindly allow us some more time to resolve your issue. Once we will get any update from our team we will get back to you via email.           11:23 AM, 25th Oct                   Shivani                    Is there anything else I can help you with?            11:25 AM, 25th Oct                     shan                    Ok I will wait           11:27 AM, 25th Oct                     shan                    Do your job good           11:28 AM, 25th Oct                   Shivani                    Thank you for your understanding.           11:28 AM, 25th Oct                   Shivani                    We will get back to you soon.           11:28 AM, 25th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:30 AM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1616259