Subject: Ticket Assigned - Conversation with shilpa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Oct 2020 07:11:03 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shilpa shilpa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shilpa Bot:  Hi Shilpa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9608755505 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  042979444            11:03 AM, 25th Oct                   Shivani     
                Hi Shilpa, Thank you for contacting us. My name is Shivani. How may I help you?           11:03 AM, 25th Oct                   Shivani                    We have checked and your order is still in progress.           11:06 AM, 25th Oct                   Shivani                    However, we will forward your order delay issue to our team and we will get back to you via email.           11:07 AM, 25th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:09 AM, 25th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:10 AM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1616197