Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Oct 2020 07:05:12 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560091607            10:49 AM, 25th Oct                   Shivani                    Hi Khalid, Thank you for contacting us. My name is Shivani. How may I help you?           10:50 AM, 25th Oct                     hello                    Hello Shivani           10:50 AM, 25th Oct                     hello                    I made an online purchase where I want to change the size of shoes of my kid           10:51 AM, 25th Oct                     hello                    How may I do that           10:51 AM, 25th Oct                     hello                    I have already received the order and my desired size is also available in stock           10:52 AM, 25th Oct                   Shivani                    Please share the order number so I check and assist you.           10:52 AM, 25th Oct                     hello                    8209475610           10:53 AM, 25th Oct                   Shivani                    Thank you for the order number.           10:54 AM, 25th Oct                     hello                             10:54 AM, 25th Oct                     hello                    This one. I need size 29 in place of size 30           10:55 AM, 25th Oct                   Shivani                    I have checked and I would like to inform you that as per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.           10:55 AM, 25th Oct                   Shivani                    ​For online, we would recommend that you first return these shoes and then order a new one with the desired size.           10:56 AM, 25th Oct                     hello                    How to return it maam           10:56 AM, 25th Oct                   Shivani                    We would like to inform you that you can now drop off your return to any (Shoemart) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Shoemart) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:58 AM, 25th Oct                   Shivani                    Is there anything else I can help you with?            11:01 AM, 25th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:03 AM, 25th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:05 AM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1616179