Subject: Ticket Assigned - Conversation with nida is here
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Oct 2020 06:47:13 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nida is here nida is here                    Customer:  Ok thanks Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nida Is Here ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:31 AM, 25th Oct                   Shivani                    Hi Nida, Thank you for contacting us. My name is Shivani. How may I help you?           10:31 AM, 25th Oct                     nida is here                    Hi i request for return products yesterday no body was contact with me for pick up the products           10:32 AM, 25th Oct                     nida is here                    When he will come           10:32 AM, 25th Oct                   Shivani                    Please share the order number so I can check and assist you.           10:34 AM, 25th Oct                     nida is here                    9608810171           10:36 AM, 25th Oct                   Shivani                    Thank you for the order number.           10:36 AM, 25th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:36 AM, 25th Oct                     nida is here                    Ok           10:36 AM, 25th Oct                   Shivani                    Thank you for holding up            10:38 AM, 25th Oct                   Shivani                    We can see that you have already created a return request for the item on 24 Oct, 2020.           10:38 AM, 25th Oct                     nida is here                    Yeah i did it but when he will come for pick up           10:39 AM, 25th Oct                   Shivani                    We would like to inform you that our courier team will contact you in 7 - 10  working days for the collection under the tracking id #RP102420000835.           10:39 AM, 25th Oct                   Shivani                    Is there anything else I can help you with?            10:39 AM, 25th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:41 AM, 25th Oct                     nida is here                    Yess           10:42 AM, 25th Oct                     nida is here                    I asked when he will come           10:42 AM, 25th Oct                     nida is here                    For pickup the products           10:42 AM, 25th Oct                   Shivani                    Our courier team will contact you in 7 - 10 working days for the collection under the tracking id #RP102420000835.           10:42 AM, 25th Oct                     nida is here                    Ok           10:43 AM, 25th Oct                   Shivani                    Is there anything else I can help you with?            10:44 AM, 25th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:46 AM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1616148